1. INTRODUCTION AND DEFINITIONS
In these Rules:
• “the Company” means Evolve Fitness Studio Limited
• “the Club” means Evolve Fitness and Recovery
• “Member” means a Studio member
• “Rules” mean these terms and conditions of membership
• It is a condition of membership that Members agree to pay the fees outlined in Rule 2 and be bound by these Rules.
• The Company may alter these Rules from time to time. Updated versions will be published on www.studioevolve.co.uk.
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2. MEMBERSHIP AND FEE
• Members must be at least 18 years old.
• A non‑refundable joining fee is due at signup.
• Membership payments are monthly in advance via Direct Debit from a UK bank account.
• Lump‑sum annual prepayments are not offered.
• All memberships now run on a 1‑month rolling basis, payable by the 1st of each month (or next working day).
• Members must keep contact details up to date.
• All communications are assumed received 5 days after sending.
• Membership fees are reviewed annually (typically 1 January) with one full calendar month’s notice.
• The Company may refuse membership applications at its discretion.
• A photo is required before first entry.
• Membership is non‑transferable and non‑refundable.
Late payment policy:
• If fees are unpaid, access may be suspended until payment is made.
• After 30 days overdue: full payment is required.
• After a further 15 days: membership is terminated, and the Company may pursue recovery.
• Missed payments may incur collection fees.
• No refunds are given on termination.
• Rejoining requires clearing all outstanding amounts and paying a new admin fee.
• Transfers between clubs may incur fees and adjusted monthly rates.
Membership changes (e.g. upgrades/downgrades/transfers):
• Requests must be submitted in writing (via app or email) by the 24th of the month to take effect the following month.
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3. MEMBERSHIP & ACCESS
• Issued upon ID verification; required for access.
• Non‑transferable; misuse may lead to termination without refund.
• Replacement cards may be subject to a fee.
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MEMBERSHIP CONTRACT TERMS
• You may apply to become a member by completing the registration form and agreeing to these Terms and Conditions.
• You must confirm that you are 18 or over, a Consumer, and that your details are correct.
• Membership is confirmed only after acceptance and receipt of the Membership Fee.
• The contract begins on our acceptance and your payment.
• The initial period is one month, after which it rolls monthly until cancelled.
• We may suspend, refuse to renew, or cancel your membership if your conduct is unacceptable or harmful to the Club’s reputation.
• No refunds are provided for suspended, revoked, or unused sessions.
• Treatments included are non-transferable.
• One treatment session per day per treatment type.
• You may bring one guest for Sauna or Cryotherapy only, and they must attend at the same time as you.
Gift Vouchers:
• Emailed upon successful payment to the provided email address.
• Redeemable for Treatments or Packages online or in person.
• Non-refundable and not eligible for a cooling-off period.
• Valid for 12 months from date of purchase.
• No cash refunds on cancelled bookings made with vouchers.
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4. USE OF FACILITIES AND SERVICES
• Studio etiquette and inclusive policy apply.
• Hours may change without notice.
• Weekend access (where offered) runs from Friday 2 pm until Sunday closing and on Bank Holidays.
• The Studio may close for maintenance, events, or holidays.
• Only staff or approved third parties may deliver personal training.
• Arrive 10 minutes before classes; late arrivals may be refused.
• Entry may be refused at the Company’s discretion.
• Activities are at the Member’s/guest’s own risk; seek medical advice where necessary.
• Appropriate attire and footwear required; no topless training or glass containers.
• Wet-area etiquettes (showers and saunas) must be followed; health advisories apply.
• CryoSpa/Cryotherapy use is under staff guidance; medical consultation is recommended.
• No pets or smoking.
• No alcohol or drugs onsite—violations may result in expulsion and termination.
• Discreet phone use allowed except in wet areas or lounges; no video calls; photography rules apply.
• Equipment must be used and stored safely; cleanliness is required.
• Appointments require 48hours’ notice or full charges apply.
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5. LOCKERS
• Bags must be stored in lockers and coat hanging area provided.
• Unclaimed items are held (wet: 48 hours; dry: 14 days) then donated.
• Daily lockers available—contents must be removed at the end of each visit.
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6. LIABILITY
• The Company is not liable for loss/damage to personal items.
• All activities are at your own risk.
• Injury liability is accepted only for proven wilful neglect.
• Accidents/injuries must be reported immediately to the Duty Manager.
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7. MEMBER’S HEALTH AND SAFETY WARRANTY
• Members and guests confirm they are physically fit and must inform staff of any conditions or seek medical clearance.
• No use of facilities with infectious conditions or open wounds.
• Familiarise yourself with fire exits; emergencies require immediate evacuation.
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8. DATA PROTECTION
• Please refer to our Privacy Notice for data handling policies.
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9. CANCELLATION OF MEMBERSHIP
• Membership is on a 1‑month rolling basis paid in full in advance.
• Cancellation requests must be received by the 1st of the month via the app or email.
• Notices cannot be submitted in the same month as joining.
• One full calendar month’s payment is required after notice.
• Confirmation is emailed within two working days.
• Cancellation is only valid once confirmed.
• No benefit changes allowed during the notice period.
• No refunds for prepaid or unused benefits.
• Expelled members forfeit all privileges and fees.
Rescheduling for Non-Members:
• Cancel with more than 48 hours’ notice to avoid charges.
• Cancel with less than 48 hours’ notice = full charge.
• Rescheduling is allowed once with 48 hours’ notice, within 30 days of original date.
• Missed sessions not rebooked within the month cannot be carried over.
Payments and Contracts:
• Monthly payments via Direct Debit or standing order, in-clinic card, or cash (pre-arranged).
• Contracts are formed upon sending of the Booking Confirmation email.
• Refunds (if applicable) are issued within 14 calendar days.
• Cooling-off rights apply to Consumers who cancel within 14 days (exceptions apply).
• No cooling-off applies for Gift Vouchers or business purchases.
• You may cancel for breach or if treatments are unavailable for over 90 days.
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10. CCTV
• CCTV operates throughout the club (some front-of-house areas include audio).
• Underwater cameras monitor pools.
• See Privacy Notice for full details.
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11. COMPLAINTS AND FEEDBACK
• Feedback is welcomed.
• For complaints, contact us via email or post .
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12. GENERAL
• The Company may assign membership agreements to third parties.
• Communications may be via email or SMS.
• Leave fitness and wet‑area spaces 20 minutes before closing time.
• Annual maintenance closures may occur.
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13. STUDIO CREDIT
• Sessions credit may be used for spa products or personal training top-ups.
• Credit and guest pass purchases are non-transferable and expire after one year.
• Referral credit applies only if the referred member stays 2+ months.
• Unused credit or sessions are non‑refundable upon departure.
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Last updated: 17 July 2025
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